Frequently Asked Questions

 Albert Einstein once said that the important thing is not to stop questioning. 

Before the tour

Can I keep the backpack after the tour?


Of course you can! The backback, as well as all its contents, is included. You can take everything with you as a souvenir and reuse it in your daily life ;)




In which languages is the tour available?


The tour is available in French, English, German and Spanish. Not yet available in your language? Don't hesitate to write to us and tell us in which other language you would like to enjoy Hopla Guide.




Do I need an internet connection to take the tour?


Once the application is downloaded, you only need an internet connection to log in to the application and confirm your email and password.
This can be done via the public wifi of the tourist office where the tour starts.

After the login page, the rest of the tour can be done without mobile data.




What if I've already bought the tour but can't go?


You can pick up your backpack whenever you want at the tourist office, so you can reschedule your visit to Colmar.

If you can't go later, you can cancel your purchase and ask for a refund if less than 2 months have passed between the order and the day you ask for the cancellation.

For all cancellations, we will deduct 5€ from the refund, which is the cost of our booking system for payment processing.




What if I want to pick up the backpack outside the opening hours of the tourist office?


We might be able to give it to you in person. Please contact us before purchasing.




How many people can take the tour?


We recommend groups of up to 6 people. This way you can share the souvenir items between you. If the group is larger, or if you would like to get more items per person, then we recommend ordering more backpacks.
Note that every member of the group can download the application and use it at the same time.




Is it possible to make stops during the tour ?


Of course! This format was designed with flexibility in mind. You can enjoy the experience at your own pace, stop to rest in a restaurant, visit a museum, and resume where you left off without any problem.




What kind of surprises does the tour contain?


There are 6 souvenirs items in total. They have been specially selected for the visit and represent the tradition of the region. Each of them is produced by local companies. There are decoratives objects, textiles, and even gastronomic products.




Do I have to download the application before arriving in the city?


You can prepare the app before arriving to the city, so that you can start right away when you get your backpack! You will get the links to the app in your order confirmation email. You can download the app by searching for "Hopla Guide" in the Google Store or in the Apple Store. Don't forget you can send the links to the member of the group so that everyone can get the app on his/her phones!




How do I unlock the application?


You can find the password of the app in the confirmation order email you received just after purchasing.





During the tour

I got lost, how can I find my way?


Inside the backpack you will find a printed map of the guided tour. Use it in addition to the application to help you find your way around. As a last resort, if you are still lost but have an internet connection, use a location service such as Google Maps to orient yourself. But again, this is a last resort and the tour has been designed so that you don't need it. We want the experience to be different from the everyday life in which we already use Google Maps regularly. If you still have any doubts, if you are still lost, or if you have any questions, our team will be happy to help you. Call us at : +33749510404




Can I close the application and continue my visit later?


Yes, you can. You can even make the visit over two days if you wish! We simply recommend that you leave the application open in the background, so that you don't lose the progress you are making. If you have completely closed the application, open it again, enter the password, choose the language, then tap the menu button at the top left of the screen, enter the "visit steps" page. Select the stage where you had stopped and continue your adventure.




I'm running out of battery! What can I do?


Don't panic! If several of you have a phone on you, you can continue the visit on another device. Download the Hopla Guide application, open it, enter the password and then in the menu button at the top left of the screen, tap on "steps of the visit". Select the stage where you stopped and continue your adventure. If you are alone or if the other members of the group have run out of battery too, you can stop at a bar, restaurant or tea room, ask to charge your phone and then continue.




Can I do the tour over 2 days?


Yes, absolutely!
Let's say you are staying in the city for several days, you can split the tour and keep a part for the next day!





That is why at Hopla Guide we have already prepared some answers to the main questions that you might have about the tour.

We hope they will be useful.